Please reach us at simplysoftplayco@gmail.com if you cannot find an answer to your question.
Fill out the contact us form on our website and we will get back to you within 48 hours! A $100 deposit is required to secure your date.
We require a $100 non-refundable deposit to hold your date. The remaining balance is due 7 days before your event. The deposit is not refundable.
We offer free delivery to events located in Monmouth and Ocean County, NJ. For locations outside these counties, a delivery fee will apply based on distance. Contact us for a quote if your event is outside our standard service area.
Yes! We are a fully insured soft play rental company. However, adult supervision is required at all times to ensure safe play. We are not responsible for injuries that occur due to improper use of the equipment.
We typically set up 1-2 hours before your event start time and pick up when your event ends. Setup usually takes about 45 minutes to an hour, depending on the package. We will confirm setup and pickup times with you prior to your event. If your venue has specific restrictions or designated times for setup and pickup, please contact your venue and let us know so we can coordinate accordingly.
For outdoor events, we highly recommend having a backup indoor location in case of inclement weather (rain, high winds, extreme heat, etc.) If you need to reschedule due to weather, we will work with you to find a new date based on availability. Deposits are non-refundable but can be transferred to a future booking.
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